The Genshin Impact and McDonald's collaboration event kicks off on September 17 with limited-edition menu items for fans and customers.
From the launch of this collaboration until September 28, gamers with McDonald's accounts will receive unique in-game rewards when purchasing “Genshin Impact Apple Pie” or “Genshin Impact McCripsy Deluxe Meal”. Basically, these rewards are also quite attractive as they include Primogems, Golden Apple Pie, a special Wind Glider, and an exclusive business card.
Genshin Impact itself has had a lot of experience collaborating with famous food brands like KFC before.
So, according to the procedure, the redemption codes will be sent to gamers immediately after they place an order, but problems still occur. Specifically, quite a few Genshin Impact players are having serious problems receiving redemption codes from McDonald's. Many people only receive their rewards after calling McDonald's customer support. As mentioned above, these redemption codes are sent immediately after users place an order using the email associated with their McDonald's account, but many comments say that they have not received anything, even though they have spent a lot of money on their lunch.
Not to mention, the time it takes for players to receive the codes is also inconsistent. Genshin Impact players say that sometimes it only takes 30-40 minutes to receive a code, but sometimes it takes up to several hours. This issue seems to be very common on the first day of the collaboration, and McDonald's customer support itself said that they received a lot of calls related to Genshin Impact redemption codes.
The Genshin Impact community speculates that email settings with the McDonald's app may be the culprit behind these issues. Redemption codes may not be sent to users who have email communications turned off, so Genshin Impact fans may want to enable this option in the settings menu before placing their order. Once they receive the email, players should be able to redeem their new Genshin Impact promo code without issue.
