League of Legends players feel extremely curious about the staff who respond to Riot’s Support tickets, they think it’s like ‘RiotGPT’!
Riot Games’ Support system is a place created for League of Legends players to submit requests and wishes around their game problems. However, a player recently felt that Riot’s software has an extremely strange answer, saying that the support staff communicates with them like an AI software – artificial intelligence technology. After that, game This player shared on the community and said that this ‘music company’ is using smart software to respond to fans’ reports and support requests.
On June 7, after sending a report to Riot Games pending, this player suddenly received a response message called ‘AI generated answer’ that said “Come to AI, we will try to create a friendly, welcoming environment.” hello to all players.” This gamer immediately posted it on the Reddit community page of League of Legends.
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However, as soon as the AI’s information was revealed, Riot Games was quickly modified and replaced with another message. In this letter, the word AI technology has been replaced by Riot, and the content remains the same. Sadly, Riot is not as “fast” as the fans, as a result, they captured the verbatim response from Riot with the AI message in it.
Posted by the person who posted it Reddit with a somewhat unhappy mood: “I understand that support feedback forms are often repetitive and are often left on automatic by the company.”.”However, use this way to respond. A player’s request for Support is a very insincere feeling, and what gamers report is often very urgent.”
Players think that this is not a simple incident and it will greatly affect Riot Games later. After that Castmoore – the company’s supervisor and head of Player Support immediately explained and confirmed that they did not use artificial intelligence. “We will try to review what happened in this matter, and we do not use any AI platform nor use artificial intelligence to answer and assist players.” – Castmoore share
Players are extremely afraid that their information will be read and used by artificial intelligence software. But right after that Castmoore also emphasized that Riot does not provide players’ information to any external networks, all is confidential, so they can rest assured that.
The article also has a lot of debates, players think that the automatic answers from Riot’s Support software are completely normal, even if not the father of League of Legends, other game companies will also have similar software.
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