An American passenger recently panicked after returning home and discovered his luggage was still in the UK, more than 6,000km away.
After a trip to Europe, Jamie O’Grady – a resident of North Carolina, USA received a message from an unknown number saying that they had found his lost luggage. For Jamie, it is probably both good news and sad news, as his luggage is still in the pick-up area at Heathrow Airport – London, more than 6,000 kilometers away.
Sharing with Insider, Jamie said he immediately reported the incident to American Airlines about the incident. However, it is funny that the airline asked him to go and pick it up on his own, even though the luggage was an ocean away from him.
From Faro, Portugal, Jamie flew home to North Carolina and had a transit at Heathrow Airport, London, England. The flight took place on July 9, and according to Jamie, although he booked a ticket with American Airlines, the first flight from Portugal to the UK was its codeshare with Finnair.
Initially, Jamie checked in 2 pieces of luggage at Faro Airport. In it, one suitcase holds common items and the other contains golf clubs.
After landing in London, Jamie waited a long time but failed to retrieve his luggage. American Airlines counter support staff later told Jamie that his luggage had never been scanned and that they did not know where they were at that time.
In particular, at Heathrow Airport, Jamie was stunned to see the amount of lost luggage piled up like a mountain. He feared his luggage would suffer the same fate, and rightfully so.
“I was shocked when I saw that luggage, I thought my luggage was lost anyway. And rightly so, I went home and they were nowhere to be found.”
A rather funny detail is that despite traveling with a group of more than 30 colleagues, only Jamie lost his luggage, even 2 suitcases, the rest had no problems.
Therefore, as soon as he heard the message that he had found his lost luggage, Jamie was very happy. It is known that the finder contacted Jamie using the phone number on the luggage.
However, ironically, when receiving the incident and verifying it, American Airlines responded with a green sentence: “We think you should go back there to collect your luggage as soon as possible.”
According to a report by the US Department of Transportation, in April alone, flights by American Airlines or its codeshare partners mishandled about 1/140 of the baggage.
This is higher than the equivalent rates of Southwest, Delta and United, and significantly higher than the proportion of baggage that American Airlines itself mishandled in the same period last year.
But maybe Jamie was still quite lucky when one of his luggage was delivered by the airline to the airport in North Carolina two days later, and Jamie went to pick them up himself, not trusting the airline anymore.
But almost a week later, Jamie’s golf toy luggage returned, and of course he was not satisfied at all about this service.
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